Frequently Asked Questions
Everything you need to know about your Merchology experience.
How long does it take to process my order?
Standard orders typically process within 3-5 business days. Custom-branded items may require an additional 7-10 days for production and quality assurance before shipping.
What is your return policy on customized merchandise?
Due to the personalized nature of branded products, we cannot accept returns on custom items unless there is a manufacturing defect or an error in the customization process.
Which shipping carriers do you use?
We primarily ship via UPS, FedEx, and DHL to ensure reliable and trackable delivery for all domestic and international orders.
Can I request a sample before placing a bulk order?
Yes, we offer blank samples for most of our products so you can verify quality and sizing before committing to a large custom run.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and for qualified corporate accounts, we offer Net 30 terms via purchase order.
How do I track my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.